FAQ

    • What is your turnaround time?

    • What forms of payment do you accept?

    • Can I place an order over the phone or by fax?

    • Can I track the status of my order?

    • Do you offer discounts?

    • Are items returnable?

    • Do you offer a catalog?

    • What are the shipping costs?


    What is your turnaround time? top

    *Nonpersonalized items should ship within 1-3 business days. 

    *Items from Embossed Graphics will ship within 2-4 business days.

    *Personalized items vary, but can take 2-3 weeks for processing and delivery, check each item for    individual processing times.  

    *During peak holiday times i.e. November and December some personalized items may take up to 4 weeks.  Order early to avoid delay.

    What forms of payment do you accept? top

    We accept Mastercard, Visa, Discover & American Express.  All of our payments go through Authorize.net (a secure site)

    Can I place an order over the phone or by fax? top

    You can place an order by phone or fax, please give a contact number for us to reach to verify the order and to collect payment.

    Can I track the status of my order? top

    If you send us an email request we will do our best to track your order through each vender. Since items come from various vendors, it can be difficult to track your order.

     

    Do you offer discounts? top

    We do offer discount codes that can be found on the back of business cards, direct mail postcards or will be published in some written advertisements.  We will make every effort to pass on discounts that the vendors provide-please check the home page for any specials.

    Are items returnable? top

    No, personalized items are not returnable.  If there is an issue with your order please email us and we will do our best to rectify the issue.

    All nonpersonalized items must be returned within 10 days of receipt (full refund minus original shipping costs).  Items may not be worn or removed from original packaging. 

    Do you offer a catalog? top

    No, we do not offer a catalog at this time.

    What are the shipping costs? top

    Standard shipping is currently set at $9.50 per order.   Free Shipping on orders over $125.00.  We reserve to the right to ship products the most economical way.